Zoho Desk Custom Widget Pack

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Pre-built widgets for Zoho Desk: ticket priority heatmap, SLA tracker, customer health score, and agent performance dashboard.

Version 1.2.0 · Zoho Extension · Instant Access

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Product Details

What it does

The Zoho Desk Custom Widget Pack gives your support team instant visibility into metrics that matter. Instead of switching between tabs and reports, your agents get live dashboards right inside Zoho Desk.

Included Widgets

Ticket Priority Heatmap — Visual heatmap of incoming tickets by priority, channel, and time of day
SLA Tracker — Real-time SLA compliance dashboard with breach alerts
Customer Health Score — Aggregated score per customer based on ticket history, response times, and satisfaction
Agent Performance Dashboard — Track resolution time, first response time, and customer ratings per agent

Requirements

Zoho Desk Professional or Enterprise plan
Zoho Desk Custom Widgets feature enabled
Admin access to install widgets

Changelog

v1.2.0 2026-03-05

Added Customer Health Score widget

v1.1.0 2026-01-28

SLA Tracker now supports custom business hours

v1.0.0 2025-11-15

Initial release with 3 core widgets

Frequently Asked Questions

Which Zoho Desk plans are supported? +

The widget pack works with Zoho Desk Professional and Enterprise plans. Standard plans do not support custom widgets.

Can I customise the widgets? +

Yes — each widget comes with configuration options for colours, thresholds, and data filters. Advanced customisation is available on request.

How are updates delivered? +

Updates are pushed automatically through the Zoho Marketplace. You will see a notification when a new version is available.

Do you offer bulk/team licenses? +

Yes — contact us for team pricing if you have 10+ agents. We offer volume discounts.